Support & Contact

Questions about an order, a download, or one of our crochet patterns? You’re in the right place — our support team is happy to help.

Meet Sophie — your support team

Every email to our store is answered personally by Sophie, our Happy Customer Manager. Whether it’s a missing download, a tricky pattern step, or help choosing your next project — Sophie reads and answers every message in your language, usually within a few hours.

Email Sophie — sophie@mrscrochetworld.com

Get an answer even faster

  • Include your order number (it starts with #) — Sophie can then look up your order right away.
  • Write from the email address you ordered with — that’s how we find your downloads.
  • Name the pattern and the round or step you’re stuck on — you’ll get a precise answer, not a generic one.

About our studio

MrsCrochetWorld is a small, friendly studio for beginner-friendly crochet patterns and pattern books, designed with love by Ava Collins. All patterns are instant PDF downloads with lifetime access; our printed books are sold and shipped worldwide through Amazon.

Loved by 5,000+ crocheters

Instant PDF downloads, written and test-crocheted by Ava - start making in the next five minutes. Halloween sale: 20% off every pattern until Nov 15, applied at checkout.

Instant PDF download · Lifetime access · friendly support whenever you need it 💜 View all Best Sellers →
Sophie, Happy Customer Manager at MrsCrochetWorld

Need help? Reach Sophie

Hi, I’m Sophie! If you have any questions or run into any issues, I’m always happy to help. Just send me an email and I’ll get back to you as quickly as possible.

Email: sophie@mrscrochetworld.com

Happy hooking! 💜
Sophie from MrsCrochetWorld
Happy Customer Manager

Keep learning — explore the hub 🧶

Pick your next topic. Every free guide, chart and calculator is one tap away.

Complete Beginner GuideFrom your first slip knot to your first finished project. Yarn & Hook GuidePick the right yarn weight and hook every time. Skill Level GuideFind patterns that match your experience. Abbreviations ChartDecode any pattern — US & UK terms explained. Yarn CalculatorWork out exactly how much yarn you need. Gauge CalculatorGet the right size — check your gauge in seconds. Crochet GlossaryEvery crochet term, in plain English. How It WorksBuying & instantly downloading your PDF patterns.
Browse all free tools & charts →

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